Refund policy
SECTION 1:
ACRYLIC POUR WORKSHOPS
Acrylic Pour Workshop Refund/Reschedule Policy
Note: This policy applies to registrations made on www.painttastic.com
At Paint-tastic by Ellie, we are dedicated to providing organized, enjoyable, and memorable Acrylic Pour Workshops. Please review the following refund, reschedule, transfer, and attendance terms before registering.
Registration Finality and Options ✨
All registrations are considered firm commitments; however, the following options are available if your plans change:
-
REFUND REQUEST
Cancel your registration and receive a refund, minus a $15 + HST per seat Processing & Re-listing Fee. -
ONE-TIME RESCHEDULE
Move your registration to another event, subject to availability. The Processing & Re-listing Fee is waived for the first reschedule only. -
SEAT TRANSFER
Transfer your seat to another individual for the same event at no charge. Please notify Paint-tastic by Ellie of the replacement attendee's name prior to the event start time.
This fee helps cover advertising, administration, coordination, materials preparation, and the potential loss of a previously sold seat.
Group Registration Policy 👥
When a group registers for an event, the registration is treated as a commitment for the booked number of seats.
If one or more members of a registered group become ill or are unable to attend, the remaining members of the group are still expected to attend the booked event. The full group registration will not be cancelled or rescheduled because some members of the group are unable to attend.
Any absent group member may request a refund, reschedule, or seat transfer under the options listed in this policy.
Refund Policy for Event Cancellations 🌧️
If an event is cancelled by Paint-tastic by Ellie due to inclement weather or other unforeseen circumstances, participants may choose one of the following options:
- Refund Request: Receive a full refund of the registration amount paid.
- Reschedule Option: Move the registration to another available event. There is no time limit to reschedule when the cancellation is initiated by Paint-tastic by Ellie.
Emergency Closures, Lockdowns, and Government Restrictions 🚨
If a workshop cannot proceed due to circumstances beyond the control of Paint-tastic by Ellie, including but not limited to government-mandated lockdowns, public health restrictions, emergency orders, pandemics, natural disasters, venue closures, or other widespread emergency events, the affected workshop will be postponed rather than treated as a standard cancellation.
Because workshop registrations involve advance costs, planning, materials, staffing, advertising, administration, and reserved seating, registrations will not be automatically refunded due to emergency closures, lockdowns, or government restrictions.
Affected participants may choose one of the following options:
- Rescheduled Event Date: Attend the rescheduled date for the original workshop once operations are permitted to resume.
- Event Credit: Receive a credit equal to the value of the original registration, which may be applied toward a future Paint-tastic by Ellie workshop or event, subject to availability.
- Seat Transfer: Transfer the registration or credit to another individual at no charge.
This Emergency Closures section supersedes the standard Event Cancellation Policy whenever a cancellation results from an emergency closure, lockdown, government restriction, or other force majeure event.
Refunds during emergency closures, lockdowns, government restrictions, or other emergency events will not be issued except where required by applicable law or approved at the sole discretion of Paint-tastic by Ellie.
No Show Policy 🚫
Registrants who do not attend the event without prior notice will forfeit their seat. No refunds or reschedules are provided in the case of a No Show, unless an emergency has taken place.
We appreciate your understanding and cooperation with our refund/reschedule policy. If you have any questions or require assistance, please contact us at contact@painttastic.com or (226) 545-0468.
Thank you for choosing Paint-tastic by Ellie. We look forward to seeing you at an upcoming workshop!
SECTION 2:
PRIVATE EVENTS
Private Parties Policy 🎨
At Paint-tastic by Ellie, we specialize in hosting private pour parties customized to your preferences. Please review the following details about booking private events:
Booking Deposit Requirement
A Travel Fee is required to secure and hold the requested event date. No booking is considered confirmed until the applicable Travel Fee has been received.
- Please see our Private Parties page for detailed party quotes.
- For the most accurate party quotes, contact us with your location and selected options.
Extras and Customization
- Upgrade your experience with alternative painting options, including:
To customize your private pour party, please contact us with your chosen options and location for a tailored quote.
For any questions or to book your private event, please contact us at contact@painttastic.com or (226) 545-0468.
SECTION 3:
PRIVATE EVENTS IN PUBLIC VENUES
Private Events in Public Venues Policy 🎨
At Paint-tastic by Ellie, we offer the opportunity to host private events in our public venues, subject to availability from us and the venue. Please review the following rules and guidelines for private events held in our public venues:
Venue Availability and Scheduling:
- Private events must be scheduled for times when our racking is empty from previous or future events to store the paintings.
- Availability of our venues for private events is subject to both our availability and the venue's availability.
Ticket Sales and Pricing:
- If tickets for the private event will be sold by the party host, we do not permit our ticket prices to be increased. This policy is in place to avoid confusion regarding our regular Acrylic Pour Workshops and to maintain our reputation.
- We do not support fundraising events with this service.
Venue Specifics:
- Each venue may have different fees, minimum spend requirements, capacity limits, and availability. It is the responsibility of the party host to check availability with the venue before confirming a party date with us.
Booking Deposit:
- A Travel Fee is required to secure and hold the requested event date. No booking is considered confirmed until the applicable Travel Fee has been received.
SECTION 4:
PRIVATE EVENTS CANCELLATION
Private Events Travel Fee & Booking Policy 🎨
At Paint-tastic by Ellie, a Travel Fee is required to confirm bookings for all private pour parties. The Travel Fee is based on the Service Area selected and forms part of the overall event cost. By booking an event, customers agree to the following terms.
Travel Fee Amounts
The following Travel Fees apply and are due at the time of booking:
- Service Area 1: $45 + HST
- Service Area 2: $75 + HST
- Service Area 3: $90 + HST
TRAVEL FEE AND CANCELLATION POLICY FOR PRIVATE EVENTS
- Booking Confirmation
A Travel Fee is required to secure and hold the requested event date. No booking is considered confirmed until the applicable Travel Fee has been received.
- Customer Cancellations
In the event a customer cancels a booked private event for any reason, the Travel Fee becomes a non-refundable Administrative Fee and will not be refunded, credited, or transferred to another event date.
The Administrative Fee helps cover costs incurred by Paint-tastic by Ellie, including but not limited to:
- Purchasing and preparing event supplies and materials;
- Reserving and holding the event date, which may prevent other bookings from being accepted;
- Administrative, planning, and scheduling costs;
- Marketing, website, and booking system expenses associated with securing and maintaining the reservation; and
- Other reasonable business expenses related to preparing for the event.
Should the customer wish to book a future event date, a new Travel Fee will be required at the time of booking.
- Rescheduling Requests
Any request to change an existing event date will be treated as a cancellation of the original booking. The original Travel Fee will become a non-refundable Administrative Fee, and a new Travel Fee will be required to secure the new event date.
- Company-Initiated Cancellations
If Paint-tastic by Ellie cancels the event for any reason, the customer will be entitled to a full refund of the Travel Fee or may choose to apply the Travel Fee toward a new event date, subject to availability.
- Acknowledgement
By submitting the applicable Travel Fee and confirming a booking, the customer acknowledges and agrees to the terms of this Travel Fee and Cancellation Policy.
For any questions about this policy or assistance with your booking, please contact us at contact@painttastic.com or (226) 545-0468.
Thank you for choosing Paint-tastic by Ellie. We look forward to making your event unforgettable!
Policy Acceptance
By completing a registration, booking, or purchase through Paint-tastic by Ellie, customers acknowledge that they have read, understood, and agreed to these policies.
Governing Law
These policies shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Severability
If any provision of these policies is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 5:
GIFT CARDS
Gift Card Policy 🎁
At Paint-tastic by Ellie, gift cards are available for purchase and may be redeemed toward any workshop registration or event booking on www.painttastic.com. Please review the following terms before purchasing or using a gift card.
Non-Refundable
All gift card purchases are final and non-refundable. Gift cards cannot be returned or exchanged for cash, credit, or any other form of payment. Once purchased, the gift card balance may only be applied toward eligible Paint-tastic by Ellie workshops and events.
Transferable
Gift cards are transferable. You may share your gift card code with another individual, who may use it toward any eligible booking.
No Expiry
Gift cards issued by Paint-tastic by Ellie do not expire. In accordance with Ontario's Consumer Protection Act, 2002, no expiry date will be applied to gift cards sold to consumers.
Lost or Stolen Gift Cards
Paint-tastic by Ellie is not responsible for lost, stolen, or unauthorized use of gift card codes. Please treat your gift card code like cash and keep it secure.
Redemption
Gift cards may be applied at checkout toward workshop registrations or event bookings. Gift cards cannot be used to purchase other gift cards. If the order total exceeds the gift card balance, the remaining amount must be paid using another accepted payment method.
For any questions about gift cards, please contact us at contact@painttastic.com or (226) 545-0468.