Refund policy


SECTION 1:

ACRYLIC POUR WORKSHOPS

🎨 Our "Peace of Mind" Booking Policy

Note: This policy applies to registrations made on www.painttastic.com

We want you to look forward to your Paint-tastic by Ellie workshop with zero worries! We know life happens, schedules shift, and plans change. Here is how we protect your ticket so you can book with complete confidence.

🌟 Risk-Free Cancellations & Changes

If your plans change after booking, you always have flexible options:

  • Cancel with Ease (Up to 7 days before): Receive a 100% full refund to your original payment method, no questions asked.
  • Last-Minute Peace of Mind (Within 7 days): If you need to cancel closer to the event date, you can still receive a refund minus a small $15 + HST per seat seat-recovery fee. Alternatively, you can take a full store credit to use for any future workshop!
  • Free One-Time Reschedule: Move your spot to any other available upcoming workshop at no extra charge.
  • Pass It to a Friend: Can't make it? Send a friend in your place! Just drop us an email with their name anytime before the workshop starts, and we will update the guest list for free.

👥 Group Bookings

When you book as a group, your seats are saved together. If a member of your group falls ill or cannot make it, the rest of the party is still welcome to come create with us! The missing guest won't hold the group back—they can still use any of the individual options above (refund, credit, or sending a replacement friend) to protect their ticket.

🌧️ If We Have to Cancel

Your investment is always safe. If Paint-tastic by Ellie must cancel an event due to bad weather or unforeseen venue issues, you get to choose your preferred remedy:

  1. A 100% full refund back to your original card.
  2. A direct spot in a rescheduled or future workshop, with no expiry date.

🚨 Emergency Closures & Postponements

If a government restriction, public health order, or natural disaster prevents a workshop from safely running, your booking is automatically saved. Because we invest in your paints, canvases, and staffing ahead of time, we do not automatically issue cash refunds for industry-wide closures. Instead, your funds are fully protected via:

  1. An automatic transfer to the new rescheduled event date.
  2. A flexible Event Credit for the full value of your ticket, which never expires and can be used for any future workshop.

You also maintain the freedom to gift or transfer your credit to anyone else at no charge.

✉️ Reach Out to Us

If something comes up, please let us know before the event starts so we can help you pivot your ticket! (Please note that missing the event without letting us know ahead of time results in a forfeited seat, as we cannot re-fill your spot or reclaim the prepared materials).

Questions or need a change? We are here to help! Reach our team at contact@painttastic.com or give us a call at (226) 545-0468.

Thank you for choosing Paint-tastic by Ellie. We look forward to seeing you at an upcoming workshop!


SECTION 2:

 

PRIVATE EVENTS

Private Parties Policy 🎨

At Paint-tastic by Ellie, we specialize in hosting private pour parties customized to your preferences. Please review the following details about booking private events:

Booking Deposit Requirement

A Travel Fee is required to secure and hold the requested event date. No booking is considered confirmed until the applicable Travel Fee has been received.

  • Please see our Private Parties page for detailed party quotes.
  • For the most accurate party quotes, contact us with your location and selected options.

Extras and Customization

  • Upgrade your experience with alternative painting options, including:

To customize your private pour party, please contact us with your chosen options and location for a tailored quote.

For any questions or to book your private event, please contact us at contact@painttastic.com or (226) 545-0468.


SECTION 3:

 

PRIVATE EVENTS IN PUBLIC VENUES

Private Events in Public Venues Policy 🎨

At Paint-tastic by Ellie, we offer the opportunity to host private events in our public venues, subject to availability from us and the venue. Please review the following rules and guidelines for private events held in our public venues:

Venue Availability and Scheduling:

  • Private events must be scheduled for times when our racking is empty from previous or future events to store the paintings.
  • Availability of our venues for private events is subject to both our availability and the venue's availability.

Ticket Sales and Pricing:

  • If tickets for the private event will be sold by the party host, we do not permit our ticket prices to be increased. This policy is in place to avoid confusion regarding our regular Acrylic Pour Workshops and to maintain our reputation.
  • We do not support fundraising events with this service.

Venue Specifics:

  • Each venue may have different fees, minimum spend requirements, capacity limits, and availability. It is the responsibility of the party host to check availability with the venue before confirming a party date with us.

Booking Deposit:

  • A Travel Fee is required to secure and hold the requested event date. No booking is considered confirmed until the applicable Travel Fee has been received.

 

SECTION 4:

TRAVEL FEE, RESCHEDULING, AND CANCELLATION POLICY FOR PRIVATE EVENTS


Booking Confirmation

A Travel Fee is required to secure and hold the requested date for a private event. A private event booking is not confirmed until the applicable Travel Fee has been received.

Rescheduling

Each private event booking is eligible for one (1) complimentary reschedule to another available date. The original Travel Fee will be applied to the new event date.

Any additional request to reschedule the same booking will be treated as a cancellation. The original Travel Fee will become a non-refundable Administrative Fee, and a new Travel Fee will be required to secure another event date.

Customer Cancellations

If a customer cancels their private event without using their one complimentary reschedule, or cancels after the complimentary reschedule has already been used, the Travel Fee becomes a non-refundable Administrative Fee. It will not be refunded, credited, or transferred to another booking.

The Administrative Fee helps cover costs incurred by Paint-tastic by Ellie, including but not limited to:

  • Purchasing and preparing event supplies and materials;
  • Reserving and holding the event date, which may prevent other bookings from being accepted;
  • Administrative, planning, and scheduling costs;
  • Marketing, website, and booking system expenses associated with securing and maintaining the reservation; and
  • Other reasonable business expenses related to preparing for the event.

Should the customer wish to book another private event, a new Travel Fee will be required at the time of booking.

Emergencies and Unforeseen Circumstances

If an emergency or unforeseen circumstance prevents a customer from proceeding with their scheduled private event, they should contact Ellie as soon as possible to discuss the available options.

Paint-tastic by Ellie understands that unexpected situations can arise. We will always do our best to work with our customers and find a fair and reasonable solution in the event of a genuine emergency or other unforeseen circumstance.

Company-Initiated Cancellations

If Paint-tastic by Ellie cancels a private event for any reason, the customer may choose either:

  • A full refund of the Travel Fee; or
  • To apply the Travel Fee to a new private event date, subject to availability.

Acknowledgement

By submitting the applicable Travel Fee and confirming a private event booking, the customer acknowledges and agrees to the terms of this Travel Fee, Rescheduling, and Cancellation Policy.


For any questions about this policy or assistance with your booking, please contact us at contact@painttastic.com or (226) 545-0468.

Thank you for choosing Paint-tastic by Ellie. We look forward to making your event unforgettable!


Policy Acceptance

By completing a registration, booking, or purchase through Paint-tastic by Ellie, customers acknowledge that they have read, understood, and agreed to these policies.

Governing Law

These policies shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Severability

If any provision of these policies is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 5:

 

GIFT CARDS

Gift Card Policy 🎁

At Paint-tastic by Ellie, gift cards are available for purchase and may be redeemed toward any workshop registration or event booking on www.painttastic.com. Please review the following terms before purchasing or using a gift card.

Non-Refundable

All gift card purchases are final and non-refundable. Gift cards cannot be returned or exchanged for cash, credit, or any other form of payment. Once purchased, the gift card balance may only be applied toward eligible Paint-tastic by Ellie workshops and events.

Transferable

Gift cards are transferable. You may share your gift card code with another individual, who may use it toward any eligible booking.

No Expiry

Gift cards issued by Paint-tastic by Ellie do not expire. In accordance with Ontario's Consumer Protection Act, 2002, no expiry date will be applied to gift cards sold to consumers.

Lost or Stolen Gift Cards

Paint-tastic by Ellie is not responsible for lost, stolen, or unauthorized use of gift card codes. Please treat your gift card code like cash and keep it secure.

Redemption

Gift cards may be applied at checkout toward workshop registrations or event bookings. Gift cards cannot be used to purchase other gift cards. If the order total exceeds the gift card balance, the remaining amount must be paid using another accepted payment method.

For any questions about gift cards, please contact us at contact@painttastic.com or (226) 545-0468.