Reschedule Policy

LIVE EVENT REGISTRATIONS - PAINT-TASTIC BY ELLIE

WE UNDERSTAND THAT LIFE DOESN'T ALWAYS GO ACCORDING TO PLAN.

That is why we offer to re-schedule your event in case of an emergency with 24hrs notice. If you cannot attend an event you purchased tickets for, simply contact us within 24hrs of the event and we will make arrangements to reschedule your ticket(s).

* Only one reschedule will be offered!

contacts@painttastic.com
(226) 545-0468

HOME PAINT PARTIES | KIDS PAINT PARTIES

- A $100 booking deposit is required to book your event and secure your date in the system. This deposit is taken off the total cost of the party.
- HOME PAINT NIGHTS/PRIVATE PAINT EVENTS have a minimum of 8 painters.
If your booked HOME PAINT NIGHT falls below the 8 painter minimum, the minimum party rate will be charged.

PRIVATE PARTY CANCELLATIONS
Cancellations must be made 2 weeks prior to the date of the event in order to receive the $100 booking deposit back.

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PHYSCAL PRODUCT REFUND POLICYΒ -Β ARTYBOX PRODUCTS

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Your satisfaction when using our products is guaranteed. You can rest assured when shopping onΒ ArtyBox.ca and Painttastic.comΒ that you will be happy with your order,Β and if not, we will make it right!

To report an issue with your ArtyBox order, you can contact us atΒ contact@painttastic.com.

To report an issue with a live event registration, you can contact us at events@painttastic.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
If your order arrives damaged or there are defects with a product, please start a claim by sending proof of damaged or defective products to contact@painttastic.com. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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